I don't even know where to begin when it comes to our experience with Bella Grace Management.
The biggest issue I have is the way they nickel and dime you when moving out.
We understand that there are some carpet cleaning fees and painting fees and we agreed to pay those (as we had a puppy and a 1.5 year old)
We told management that we were going to clean the unit and they let us know that it was fine. But that's all they let us know. They never provided us with any sort of move out check list or what their expectations were regarding the cleaning.
My father cleaned till 1 AM the day we moved out. He did this all after moving all our stuff.. and they still ended up charging us a fee of $110 for the cleaning.
They sent me pictures of few crumbs, a few stains on the walls and some stains on appliances that we could've easily gone in to clean.. In our opinion, there is no reason why they needed to have hired a cleaning crew for such minor details when we could've easily gone in there to do them. My parents have cleaned homes for over 20 years, even doing construction cleaning. If there was anything missed it was due to the fact that we were so exhausted from moving all day that we didn't get those minor details, which is understandable.. But also something that could've easily been fixed and cleaned by us.
I have lived in multiple apartments and have always cleaned the apartments after moving out. All the places I've lived in have always returned my deposits.
It doesn't surprise me that the management of Bella Grace didn't return our "deposit" and actually ended up charging us $134 in the end, as the town homes are seriously over priced. Utilities are over priced, media packages are over priced.
We had the same issues as all of the tenants in the complaints, walls are paper thin, town home is impossible to warm up in the winter, the bar next door is extremely loud most nights. There is nowhere for kids to play.
The neighbors who live in front of the Main St units think they own the parking on the street and will argue with you if you park there.
I would NOT recommend that you live at these units because of the management and the crazy prices you have to pay to live there. It just isn't worth it.
Finally, the worst of our experiences was when our dog was killed by 2 other tenant's dogs.
The breed that this tenant had was a breed that was banned per the complexes rules, but according to the management they had to allow that at least one of the dogs be there because it was registered as a "companion dog", so they are not allowed to deny the breed because it was a "companion dog".
We suffered so much emotional and financial distress at this property that we just wanted to share our experiences with others and warn them.
This place is just not worth all the money you pay to live there. The reviews on here speak volumes, regardless of how nice the town home might look.
Nidia Delgadillo
August 14, 2018
